Return Policy

Introduction

At Binketshop, we aim to provide the best shopping experience for our customers. To ensure transparency and fairness, we offer a 7-day return policy for items purchased through our platform. This policy applies to all purchases, with specific responsibilities assigned to the vendors and conditions outlined below.

Conditions for Returns

1. Eligibility for Returns

   • Returns must be initiated within 7 days from the date of delivery.

   • The product must be unused, undamaged, and in its original packaging with all tags, accessories, and manuals included.

   • Certain items, such as perishable goods, personal care items, and customized products, may not be eligible for return. Please check the product listing for specific return exclusions.

2. Reasons for Return

   • Incorrect item delivered.

   • Damaged or defective item received.

   • Item does not match the description or specifications provided.

3. Proof of Purchase

   • A valid receipt or order confirmation must be provided to process any return request.

Return Process

1. Initiate the Return

   • Contact our customer support team through the website or email returns@binketshop.com within 7 days of delivery.

   • Provide details of the issue, including photographs or videos of the product if applicable.

2. Approval and Vendor Responsibility

   • Once the return request is approved, the vendor of the product will be notified and held responsible for managing the return.

   • The vendor is responsible for inspecting the returned item and processing the refund or replacement.

3. Return Shipping

   • The delivery charges for returning the item will be deducted from the vendor’s account.

   • Customers are not responsible for the return shipping costs if the return is due to a vendor error (e.g., wrong or defective item).

4. Refund or Replacement

   • Refunds or replacements will be processed within 7-10 business days after the returned item has been inspected and approved by the vendor.

   • Refunds will be issued to the original payment method used during the purchase.

Vendor Responsibilities

• Vendors are obligated to honor all valid return requests as per this policy.

• Vendors must bear the cost of return shipping in cases where the return is due to an error on their part (e.g., defective or incorrect items).

• Vendors failing to comply with the return policy may face penalties, including suspension or termination of their account on the platform.

Exclusions

• Products marked as "Final Sale" or "Non-Returnable" are not eligible for return.

• Returns initiated after the 7-day window will not be accepted.

• Any item damaged due to misuse, mishandling, or negligence by the customer will not be eligible for return.

Amendments to the Return Policy

Binketshop reserves the right to update or modify this return policy at any time. Any changes will be communicated through our website, and the updated policy will apply to all purchases made after the effective date.

Contact Us

For further questions or concerns about our return policy, please contact us:

• Email: binketshop@gmail.com

• whatsapp: 0547514144

• Address: King Abdullah Road-Western 36421 المبرز Saudi Arabia

By purchasing from Binketshop, you agree to the terms outlined in this Return Policy.