Refund Policy

Introduction

At Binketshop, we strive to ensure customer satisfaction by offering a transparent and efficient refund process. This Refund Policy outlines the circumstances under which refunds may be issued, the process for requesting a refund, and the responsibilities of all parties involved. By using our platform, you agree to the terms set forth in this policy.

Eligibility for Refunds

Refunds are issued under the following conditions:

1. Product-Related Issues

   • The item received is defective or damaged.

   • The item does not match the description or specifications provided on the website.

   • An incorrect item was delivered.

2. Order Cancellation

   • If an order is canceled by the customer before it has been shipped, a full refund will be issued.

   • If the order is canceled after shipping, the refund will be processed after the item is returned to the vendor.

3. Return-Approved Cases

   • Refunds will be processed for items approved for return under Binketshop's Return Policy.

4. Non-Delivery

   • If the item is not delivered within the promised timeline due to vendor or delivery service issues, the customer is eligible for a refund.

Non-Refundable Situations

Refunds will not be issued in the following cases:

1. Customer Negligence

   • Damage caused by misuse, mishandling, or negligence.

   • Items returned without original packaging, tags, or accessories.

2. Excluded Items

   • Items marked as "Final Sale" or "Non-Returnable" on the product listing.

   • Perishable goods, personal care products, or customized items.

3. Late Returns

   • Refund requests made after the return window (as per our Return Policy) will not be accepted.

Refund Process

1. Initiate a Refund Request

   • Contact our customer support team at refunds@binketshop.com or through the platform’s refund request form.

   • Provide relevant details, including the order number, reason for the refund, and supporting evidence (e.g., photographs or videos of the product).

2. Approval Process

   • Refund requests will be reviewed within 3-5 business days.

   • Approved refunds will be communicated to the customer, along with further instructions if necessary.

3. Processing the Refund

   • Once approved, refunds will be processed within 7-10 business days.

   • Refunds will be issued to the original payment method used during the purchase.

Vendor Responsibility

• Vendors are responsible for approving refund requests for issues caused by their error (e.g., defective or incorrect items).

• Vendors must bear the cost of refunds in cases of their error or non-compliance with platform standards.

• Failure to adhere to refund obligations may result in penalties, including suspension or termination from the platform.

Delivery Charges and Refunds

• For approved refunds related to vendor errors, the delivery charges will also be refunded.

• If the refund is requested for reasons unrelated to vendor errors, the original delivery charges will not be refunded.

Amendments to the Refund Policy

Binketshop reserves the right to update or modify this Refund Policy at any time. Changes will be communicated through our website, and the updated policy will apply to all transactions made after the effective date.

Contact Us

For further assistance with refunds, please contact us:

• Email: binketshop@gmail.com

• whatsapp: 0547514144

• Address: King Abdullah Road-Western 36421 المبرز Saudi Arabia

By using our platform and making purchases, you agree to the terms outlined in this Refund Policy.